Sensitive Content

Applied to all Jira content shown in the app and in exported PDFs, for everyone including clients. Removed automatically: links to Jira, SharePoint and attachments, images, @mentions of people, passwords, tokens and keys, and the full names of Pragmatic Solutions staff. Add anything else below, such as first names, nicknames or internal codenames. Changes apply straight away.

A role is a set of permissions: which pages people can open and what they can do there, down to which parts of a tracker row they can edit. Assign roles under Users.

Account managers

Pick the Pragmatic Solutions staff who act as account managers, then choose the client or clients each one looks after. A client can have more than one account manager. Their name (from Users), email and phone are shown on the Overview of that client's LIVE brands.

Project managers

Pick the Pragmatic Solutions staff who act as project managers, then choose the client or clients each one looks after. While a brand is in Onboarding or Hypercare, its client's project manager is shown on the Overview (name, email and phone), and the client must always have one: a brand can't be moved into those phases without one, and a client's last project manager can't be removed while it has brands in them. Once a brand is LIVE, its account manager takes over.

The platform's integrations catalogue: the game providers, payment providers, marketing tools and other integrations every client can see on their Integrations page and ask to enable. Give each one a logo, a short description and its website. Enabling one for a client is done from that client's Integrations page.